Customer Experience

The Internet has become the new “call center”

Today, the majority of interactions that brands have with consumers are happening within the social sphere, in the digital realm, and on mobile. The Internet has become the new “call center” where customers are constantly reaching out and if you’re not monitoring these pages you’re missing out on these important conversations. In fact, 90% of consumers say online reviews impact their buying decisions. The problem is, if you have multiple locations with multiple pages representing each location, how can you see and manage each and every one of these reviews, let alone respond to them?

Easily Respond to Customers

MomentFeed is able to aggregate ratings and reviews from Facebook, Foursquare, Google, and Yelp allowing brands to efficiently monitor and respond to customers. Users can pull up reviews from single locations, sort by star ratings, and respond either individually or to a group of commenters.

The MomentFeed platform allows brands to aggregate & respond to reviews, mentions and hashtags by location, maintaining an authentic relationship at both the brand and local levels.
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