Reviews & Reputation

Boost Your Reputation

Manage your digital reputation from a single platform that monitors customer feedback and lets you respond quickly to every review – at scale, for each location across multiple social networks like Yelp, Facebook, and Google.

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Online reviews are critical to brand perception and consumer buying decisions.

22%

online review signals have a 22% influence on local search rank

82%

of consumers read local business reviews online before purchasing

80%

of consumers haven't purchased based solely on negative reviews

Shape Opinions, At Scale

Brand impressions are formed in seconds. MomentFeed helps you make a positive impression by listening and responding to all reviews across multiple sites – at the same time – from one easy-to-use response library.

Build Better Experiences

The best way to get better reviews is to eliminate the issues that drive negative reviews. Always know what customers are thinking with MomentFeed's advanced, one-of-a-kind sentiment analysis engine to monitor customer happiness and performance issues by location/trend.

Improve Your Response Rate

55% of Google My Business reviews are star-ratings, with no comment. MomentFeed provides an automated, intelligent way to respond to these reviews – without sacrificing personalization – boosting goodwill and search rank.

Review Management

Empower the Entire Chain

Brands and their franchisees can track and respond to reviews, see performance data across locations, receive negative review alerts, and identify organizational strengths and weaknesses to improve operations.

With MomentFeed's software and services we are able to respond to 98% of reviews, both positive and negative, which shows potential customers we take customer feedback seriously.

Jay BrookensSocial Media Strategist

Reputation Manager has been a game changer for us in order to interact with our guests each and every day. Without this direct access to address our overall guest experience, we would be flying blind.

Guest Insights ManagerLogan's Roadhouse

Reputation manager allows us to see complaints, compliments, and feedback from our customers in real time. You can aggregate feedback and start to pick out themes of potential issues at a specific store, or across a district or DMA.

Aaron KohlhoffDigital Marketing

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Schedule your demo and experience why MomentFeed is the platform of choice for local mobile search.

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