Protect your digital reputation with Reputation Manager, a single platform to monitor what customers are saying, and the ability respond quickly to every review or comment – for each and every store, restaurant, showroom or brand across multiple mobile and social networks like Yelp, Facebook, and Google My Business.
Before mobile, you controlled your brand’s narrative. Now, customers represent your brand; and with 90% of consumers consulting online reviews before making a purchase, your online ratings, reviews, and recommendations have a measurable impact on your sales.
The days of customers blindly trusting brands are gone forever. Customers rely on their own independent research, consulting an average of 10 sources before making decisions and often trusting online reviews as much as recommendations from friends and family, and they are willing to try new brands that have strong online reputations. Will your brand make the cut?
On mobile, your locations are only as good as the stars you have, and with MomentFeed’s Reputation Manager you can establish a new standard of responsiveness (without adding new team members). Responding to each review can help you turn bad ratings into good reviews and recommendations, and set you apart from the competition, boosting locations’ visibility in mobile searches.
Listen and respond to conversations across multiple networks – at the same time.
Empower your entire team to quickly post 'on brand' responses.
Improve visibility on mobile with better reviews and more stars.
Influence consumers’ choices by demonstrating that you care about every experience.
Reputation Manager empowers you to respond personally to individual reviews on every single store page, on every network, or to multiple reviews at once – putting your reputation in your control.
Keep an ear to the ground with custom groups and keywords so you can effectively and proactively monitor your ratings and recommendations.
Set up custom alerts to notify you of negative (or positive) reviews so that you can reply immediately and mitigate issues, which often leads to adjusted reviews, ratings, recommendations, and commentary.
Ensure a unified, on-brand voice with workflows and approvals while still enabling your entire team to view, read and respond to multiple ratings, reviews, and recommendations across Google My Business, Facebook and Yelp all at the same time.
Create custom review/rating reports that can act as a business health barometer for specific locations or regions, providing insight into the top 10 and bottom 10 locations.