Using a search engine on a mobile device to find a hair salon, dry cleaner or fitness center is commonplace. Consumers conduct these “near me” searches dozens of times a week. With the power of mobile, consumers get answers to what they want to know and what they need – right now. Online services are now almost exclusively recommending what’s close by, and social media is providing insight into how other people’s experiences there have been. Consumers are getting used to making important decisions on their 3”x5” screens in seconds, based on very little information.
To show up in mobile search results, each of your locations must have an optimized digital storefront that provides the useful, relevant information consumers need. When you’re competing against shops with local owners or empowered managers, you’re at a disadvantage. Most multi-location brands don’t manage their mobile presence with the same level of effort, making your salons, fitness centers or shops less visible.
MomentFeed provides the solutions you need to influence consumers on mobile in your favor – whether you have 10 locations or 10,000.
The relationship we have with MomentFeed has been a powerful partnership in multiple ways. They've helped us plan and put together smarter, more effective customer engagement programs. More importantly, this ongoing partnership is based entirely on our company's success in adopting new ways to reach our customers.
Once consumers find your business, you need to drive them through your front door. Because 88% of consumers are influenced by reviews and online comments, your ratings and reviews play a huge role in getting customers in to make their first visit.
Proactively managing your online reviews allows you to make sure they’re telling the story you want to share with customers, making it easy for consumers to see you care about your clientele.
MomentFeed’s Reputation Manager will help you review and respond to each of your online reviews, across all the different networks – without requiring you to add staff.
Most “near me” searches on mobile are generic – along the lines of “nearby dry cleaner” or “gym near me.” Convenience wins over brand loyalty in these moments, which gives you the opportunity to influence customers by providing a useful, relevant and frictionless experience to get them in your doors.
Influencing consumers across all these moments requires comprehensive mobile management – a true mobile presence.
MomentFeed’s MCX Platform helps make every location’s mobile presence the best it can be – more visible, more findable and with the best customer response engagement. With mobile marketing designed for multi-location businesses just like yours, you can make sure the digital storefront of each of your locations is a billboard to every mobile customer.
Our focus on multi-location businesses has also made us uniquely experienced with helping franchises. We can help franchise brands gain an extra advantage on mobile by building a large online network that boosts your mobile visibility. We do this by helping you establish a more authentic social medial experience, delivered by local managers, but with corporate brand oversight, reporting and approvals.