Depositing a check with your phone or getting an insurance quote from a Facebook ad are commonplace in our mobile-first world. Consumers now simply expect to be able to find the information they need to get things done and make decisions online. And they depend on the recommendations of people they know to help guide those decisions.
Social media, while fun, is also a crucial business tool banks and credit unions need to leverage to grow.
Though mobile apps are important for your existing banking clients, when it comes to finding new clients mobile marketing and reputation management are essential. Banks can create a greater presence on mobile through the services that consumers use the most – social media networks like Facebook, Google and Yelp – to get recommendations from friends and peers in their communities.
This is where mobile marketing for banks can help you turn consumers into customers – by providing the information they’re looking for – where they are and right when they need it. By ensuring your information is accurate and up-to-date you can build an online network of virtual branches that matches your offline one – increasing your mobile visibility, building a sense of trust in consumers and helping you gain more customers.
We know that keeping all your location data – for every single branch – updated all the time is nearly impossible, but in an industry where trust is paramount it makes a big difference.
MomentFeed works with banks to help make their branches more visible and more appealing across the web with comprehensive location data management. We can help you keep all location information up-to-date – for every location and across every network – and we provide the most accurate service for pinpointing the location of ATMs and branches – even inside stores and malls – with our Digital Presence Services.
MomentFeed can help you be there whenever consumers need you with the trust-building data and accurate information they’re looking for.
Using workflows and approval processes, you can enable the right team to post content, listen and respond to customers, and reply to consumer ratings and reviews to let your customers know you care and that you’re willing to go the extra mile to earn their business. You can make every branch stand out just by responding – and the community around your branch will respond in return.
More and more customers are banking from the palm of their hands. MomentFeed allowed us to take advantage of this trend and use mobile to attract new customers and bring them to our branches.